“The only thing that’s keeping you from getting what you want is the story you keep telling yourself.” – Tony Robbins
It’s that time of the year when everyone starts thinking about new year resolutions and I’m one of them. This morning I did my usual routine of watching a TED talk while getting ready and coincidentally stumbled across “Programming your mind for success by Carrie Green.” This is seriously now in my top 10 favourite TED talks and I cant believe I hadn’t seen it before. Below are the main things I took from watching Carrie talk about how she became successful and some tips we can all incorporate into daily life to help us reach our goals too.
The power of our mind is incredible- Fear, obstacles and lack of motivation can greatly impact the decisions we make, it may seem obvious to some but when I started thinking about the opportunities I have had in the past that I didn’t take the reasons all link back to the above. It’s crazy to think about how different my path could have been if I was able to overcome the fear of failing, getting through the couple of obstacles that were in my way or ignoring that little voice in my head over analysing the consequences of the decision.
If we can make our minds certain that something will happen, our minds will figure out a way- So many of the most successful people in the world will tell you that they got to where they wanted to go by programming their minds for success. Its first important to know what you want to achieve, why you want to achieve it and the person you need to become to make it happen. I know that not everyone knows what they want to do which is totally fine but while you don’t know what you do want, avoid doing the things you don’t want until you figure it out.
Seeing is believing– When you know what you do want visualising it is a powerful way to trick your mind into believing that you already have whatever it is you want or that you have achieved the goal you are wanting to hit. Our subconscious will act upon the images you create within, whether they reflect your current reality or not. Guided visualisation involves you vividly imagining what you want to achieve, seeing it happen and feeling it happen as if it was happening right now. Creating a vision board with all the things that motivate you and placing it somewhere you’ll see every day will remind you to do some visualisation exercises that will work with the universe to get what you want.
Do you have a vision board? If so please feel free to share as I love seeing what motivates others!
Thanks for reading! ♥♥
“Thousands of candles can be lit from a single candle, and the life of the single candle will not be shortened. Happiness never decreases by being shared.”
Today is World Mental Health Day and the focus is mental health in the workplace. We forget that for most of us, a large majority of our life is spent in work and our experience in the workplace is one of the factors determining our overall well-being. Did you know that 1 in 5 Australians are affected by mental illness, yet many don’t seek help because of stigma? To me that makes me even more inspired to write my blog as I want to change that stigma and raise awareness so people don’t have to suffer in silence.
Everyday I try to think of new ways to inspire my team and create a positive workplace. I want all staff to be comfortable in talking to me if they are going through a rough patch and know that they’ll be supported regardless of whether it’s a physical or mental health problem they’re facing. I shared the below video with my team during a morning meeting as its cleverly puts into perspective the amount of time we spend doing particular things in life. Out of the 28,835 beans we approximately start with we spend a huge 3,202 of them in work. This shows the importance of being happy in the place you dedicate so much of your time too and as an employer it stresses the impact you can have on your employee’s life. Creating a supportive culture and positive work environment will not only increase productivity but it will also attract good people to join your business whether it’s as a new customer, patient or employee.
Working in retail is hard and being a leader in retail is even harder. I sometimes struggle to motivate my team and with only a 15 minute gap between staff arriving and the shop doors opening I have been on the hunt for some quick videos to help set the tone for the day. I thought I would share a couple that have become some of my favourites over the years and have included some discussion points for after the video has finished.
I love nothing more than making people smile and seen as I spend so much time with the people I work with, it’s important to me that I make an effort in brightening their day. I am always the first into work and I find this a perfect time to surprise them with a small gift which will generally always have a cringe worthy pun attached to it. It is inexpensive and you’ll be so surprised with the many smiles you see (even if they are rolling there eyes at the same time) which rubs off on everyone.
Here are a couple of things I have done to spread a little happiness in my team.
I have always been very transparent about my focus for the business and what role I play in that. I believe that if I have a happy team and a team that wants to be there, then everything else will fall into place. KPI’s will be hit, advocacy will rise, customer retention will be at its best and referrals will increase. I have witnessed a business completely deteriorate because the staff did not feel valued enough to want to be there and simply were not happy.
I have implemented a couple of things into my work place which I really believe helps with staff morale and the general positive vibe in our store.
Here is one of the things I introduced and was shocked at how receptive the team were and how well it worked for the team’s personal development. I got my inspiration from https://www.comm100.com/blog/customer-service-training-activities.html#attitude and their customer service related activities. I loved everything about their attitude anchor activity so did it through a couple of team meetings until all staff had filled out an attitude anchor sheet. Working in a retail environment can be very challenging and not every interaction with a customer is going to be smooth, unfortunately when you have had an irate customer it can often affect the way you serve the next customer as well as your mood for the rest of the day which can then impact the rest of the team, which is where an attitude anchor comes in. In Jeff Toisters book titled “service failure” he says that “An “attitude anchor” is something that secures your attitude in a positive place.” Below is an example of my attitude anchor sheet, maintenance anchors are the everyday things that consistently keep you in a happy place and recovery anchors are things that you can quickly do to bring yourself back to your happy place.
Once the entire team had filled out their attitude anchor I put them in the file with this little note on the front. I love the idea that if I or another staff member can see that someone is not having a fantastic day we can help bring them back to their happy place in a way that we know works for them.